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Warranty

  • HSN provides a warranty on Helmets, Alpha riding Gears and Pirelli Tyres which is facilitated for Warranty by Vendor Company.
  • Warranty claim MUST be accompanied by the bar code label/warranty card of the product and the tax invoice issued by our authorized Showrooms.
  • Products purchased less than the MRP under offers or discounts will not be covered under warranty.
  • You may approach the Showroom for assistance or mail the Company directly at customercare@helmetsnepal.com.
  • Claims without valid invoices & warranty card will not be entertained.
  • Liability is limited to repair or replacement of the product. Warranty claims can be processed only at our Head Office. The company retains the right to reject any claim at its sole discretion.
  • Products that are not purchased from our authorized Showrooms will not be eligible for a warranty claim.

 

Warranty Guidelines for Helmets and Apparels is as follows:

 

Helmets:

HSN provides a warranty of Six months on all helmets distributed through its authorized Showroom against manufacturing defects.

Exclusions:

Warranty is limited to manufacturing defects only. HSN cannot be held responsible for problems occurring due to the following reasons:

  • An accident or a fall (Please note that any physical damage to the helmet or its parts will be automatically render the warranty void)
  • Any customization or a technical modification made by the user (paints, glue, adhesives, screws, etc)
  • Application of/contact with harmful chemical products (including Methylated spirits on the visor treatments), or an intense heat source.
  • Lack of maintenance and care.
  • Usage under abnormal conditions (e.g. underwater)
  • Paint fade and color degradation due to prolonged exposure to sunlight/UV light. Especially, high – vi colors are prone to faster UV degradation because of their nature.
  • Damage to paint due to usage.
  • Ageing/damage/cracks of inner fabrics/liner due to usage.
  • Damage to inner fabrics due to contact with water.
  • Helmet beading coming off due to usage.
  • Scratching and marks on the visor & external parts.
  • Damage to the UV coating on the visor due to usage.
  • Color chipping on the EPS.
  • Helmet Accessories are not covered under warranty.

Also, subjective concerns related to the use of helmet such as comfort, size, wind noise, whistling noise, padding noise, aerodynamics, fit, etc will not be considered as defects under warranty.

 

Cosmetic Damages:

HSN makes all efforts to supply its Showrooms with only quality finished products. However, due to market conditions, products Showrooms may sometimes suffer minor cosmetic damage. This kind of damage is not a manufacturing defect and is not covered under warranty. Customers are therefore advised to check the products thoroughly at the time of purchase at the sales point. HSN cannot be held responsible for cosmetic damages found after the purchase.

 

Apparel:

HSN provides a warranty of 12 months on all apparel of Alpha Riding Gears through its authorized Showrooms against manufacturing defects.

Exclusions:

Warranty is limited to manufacturing defects only. HSN cannot be held responsible for problems occurring due to the following reasons:

  • An accident or a fall
  • Any customization or a technical modification made by the user (paints, glue, adhesives, patches, etc)
  • Application of/contact with harmful chemical products/harsh detergents or an intense heat source.
  • Improper maintenance and care. Please adhere to the care instructions.
  • Usage under abnormal conditions. (e.g. Non-waterproof gloves used in rain)
  • Color fades due to prolonged exposure to sunlight/UV light, particularly for high-vi and bright colors.
  • Ageing/damage of inner fabrics/liners due to usage.
  • Any normal wear and tear due to usage.
  • Fabric pilling.
  • Printed, flocked components and patches wearing out on usage.
  • Damage to stitching, zippers, buttons, trims and other accessories due to usage.
  • Subjective concerns due to the use of apparel such as comfort, size, weight, styling, etc will not be considered as defects under warranty.

 

Cosmetic Damages:

HSN makes all efforts to supply its Showrooms with only quality finished products. However, due to market conditions, products in showrooms may sometimes suffer minor cosmetic damage. This kind of damage is not a manufacturing defect and is not covered under warranty. Customers are therefore advised to check the products thoroughly at the time of purchase at the sales point. HSN cannot be held responsible for cosmetic damages found after the purchase.

 

Procedure:

Products for a warranty claim must be sent to our Head Office (address at the end of this page) for inspection. The cost of sending the product is to be borne by the customer. On inspection, if HSN finds the issue to be a manufacturing defect, we will ship the repaired/replaced product free of cost back to the customer.

Products approved for a warranty claim will be repaired or replaced as deemed appropriate by the company. In all cases, the warranty period is only Six months for helmets and twelve months for apparel. Any replacement done during this period will not prolong the warranty period. In case of replacement of a product, the replacement will be done based on availability. HSN cannot be held responsible for the non-availability of a product when a warranty is processed. It will be replaced once the stock is available. In case of the model not being available / discontinued, HSN will provide the customer with an equivalent model. There will be no refunds for non-availability. Please note, if a component is replaced it might not match the original color perfectly.

Motorcycle helmets/protective riding apparels are prone to get soiled with sweat and dirt. We kindly request our customers to clean the product thoroughly before sending it to us for inspection. For hygiene purposes, products that are not cleaned will be charged Rs.500/- for professional cleaning before our staff will inspect it.

 

Our Address:

Helmets Nepal Pvt. Ltd.

Bhotebahal, Laxmi Bank Building

Teku Road, Kathamndu

Tel: 01-4100079/4100099

Email: customercare@helmetsnepal.com

NOTE: Items on sale/offers/closeout are not covered under warranty.

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